AI-Driven Chatbots in Apps: Beyond Hello, How Can I Help?
Your chatbots can do more than – Hi, How are you, How’s it going and Let me help you with that.
Chatbots today are smarter, more intuitive and can provide personalised responses to users. It’s a major resource saver because you no longer need a bunch of people to handle multiple customer queries at the same time. Your AI chatbot integrated in websites and mobile apps will be available 24/7, understand user query like a human does and offer prompt resolutions that are more than satisfactory.
And cherry on the top?
Your AI chatbots know exactly when to bring in an actual human customer representative. By reading your intention, identifying tone and satisfaction from the response, they assess the need and redirect the queries to human agents. In this blog, we will uncover the layers of intelligence behind AI chatbots and how they cater to hundreds of users simultaneously.
Why are Businesses Moving to AI Chatbots?
Businesses are switching to AI chatbot integration in websites and mobile apps because it offers better resource allocation, lower support cost, 24/7 availability and faster resolution time. Integration of AI chatbot is possible in the backend systems. By doing this, AI chatbots can effectively fetch details related to customer payment, orders and customer accounts based on which they offer resolutions.
Your customers may come inquiring at 3 in the morning, but you don’t have to worry about losing customers. While human agents may find it troubling to show availability at 3 AM, AI chatbots don’t. So without worrying about staffing limitations or extended working hours, you can rely on AI chatbots blindly. For more complex cases, you have human agents, but for repetitive tasks, AI chatbots will assist you till the end.
Real-time Use Cases of AI Chatbots
Case 1: AI Chatbots in Retail Apps
In retail or ecommerce mobile apps, AI chatbots can retrieve backend data to see customer’s order details. So when a customer asks “where is my order”, an AI chatbot has their answer in seconds.
Case 2: AI chatbots in Banking Apps
In banking apps, if customers ask for their last bank account statement’s copy, AI chatbots can do that. They will securely authenticate the user and, after a successful verification, they share a downloadable file much faster than a human agent can.
Bottom Line?
Long gone are the days when you needed complete human intervention to resolve customer queries. In this cutthroat industry, you need to show efficiency and smart solutions to your target audience so they can trust you and be loyal to you. Retaining customers is not as simple as some ecommerce firms make it out to be. Average or poor customer service is not going to win you customers.
Collaborate with the best mobile app development company in Florida, VerveLogic, to help you integrate custom AI chatbots in your existing mobile apps and websites. Take advantage of the growing technological landscape and let our experts share some of your burden. Consult online now!
