For any organization to succeed, increasing employee productivity is pivotal. Ticketing can become an exhausting task for customer representative when done manually.
For any organization to succeed, increasing employee productivity is pivotal. Ticketing can become an exhausting task for customer representative when done manually. Every time is ticket is created, a chain of events starts which stops only after the customer issue is resolved. From the creation of a ticket, assigning it to the right department, reporting the progress to resolution, a ticketing system can streamline the entire customer handling process. Your customer service can break or make the image of your organization. To ensure the help desk doesn’t make any errors and works at their optimal level, you need a ticketing system software.
Chat with customers on 1-to-1 basis on any platform.
Report the issues of the customers and process the ticket by assigning them to the team members.
Is the customer delighted or unsatisfied with our services? Gathers the feedback of the customers to know them well.
Track every stage of the ticket through the simple interface.
Create documents including the FAQ, and send them to customer during conversations.
Inform the team about the changes and new developments at once.
Chat to visitors on your website in real time.
Don’t have a customer care staff? No worries, our bots will take care of everything.
In-built reporting system to analyse your team’s performance.
Set goals and see the process in the goal metrics.
Want to know how Vervelogic can help in energizing your workers, customers and business?
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Patient, hard working team that communicated well during every step of the process. Highly recommended!
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JITENDRA KUMAR SINGH
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